Dec 21 2006
LooSea kidnapped. I’m scared.
Lakeside Collision: Not recommended. Extremely poor customer service strategy. 
Due to a slight disagreement with a concrete column LooSea was sent to reform school (Lakeside Collision) for a quoted 3 days of treatments.
I phoned Lakeside Collission after 3 days to confirm that I could pick-up my beloved Loosea. No. She’s not ready, should be ready tomorrow. We’ll call you when she’s ready.
Tomorrow came. No-one phoned. I called them. No, LooSea can’t come home, she’s not ready. They only call people when their car is ready to be released, has passed the quality assessements. They refused to give me an estimation of when she would be ready. They are going to hold her without any courtesy check-ins with me to help me plan my life without her. Apparantly replacing a Honda Civic wing and bumper will take at least 5 days…. maybe more… ..no-one dare say…
Their refusal, or inability, to estimate a work completion time and follow-up to let me know when, if, that time shifts has undermined my confidence in the company. What strategies do they use for mechanical troubleshooting if their strategy for customer-service troubleshooting is cut the customer out of the information loop?
1 excellent thought on LooSea kidnapped. I’m scared.
LooSea released today, phew, she looks okay…