no Hondas today
Wendy: Hello
Car rental person (CRP): Hello Wendy
Wendy: Oh (signifying surprise)! you remember my name, that is impressive, I’ve only been in once
CRP: It took me a moment (smiles)
While booking the car I ponder on why this chap should remember my first name and decide that it must be because I am slightly different from his other customers. For example, when I picked up the last car I was fascinated about the business and wendy-terviewed him about how it worked (type of clients, size and make-up of fleet etc). This kind of interest in the workings of a car rental business is probably unusual from renters and he clearly enjoyed demonstrating his knowledge.
CRP: that’s the last car available, I’m glad you wanted it
Wendy: good to hear that your whole fleet is in use during a recession
CRP: the fleet is much smaller than last time you visited, we’ve streamlined. We got rid of the Hondas.
I continued to Wendy-terview him about how the recession is impacting his business. The irresponsible behaviour of the *ankers touches everybody in so many ways.
