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personalised service

tags: , ,

I still get over-excited when booking holiday flights,   all bouncy,   liable to get a bit too click-happy.   Even the airline realised this and instructed me not to go clicking around when I can’t see anything happening.  

Please be patient

a message just for me,   personal service

Be Patient

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This scribble was published on Sunday, March 28th, 2010. You can follow any banter on this scribble with the RSS 2.0 feed. You can share your inspired musings after typing the anti spam word near the bottom of the page. But no Pinging because its too naughty.

5 bits of lovely banter on “personalised service”

  1. Happy Frog and I writes:
    March 28th, 2010

    A sensible message that tells you exactly what to do, wonders will never cease! I wish all IT messages could be so user friendly. x

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  2. wendy writes:
    March 28th, 2010

    Happy frog, yes, all IT messages should be friendly! Ideally IT shouldn’t even need to send messages…

    For me this is an example of poor system design. For many reasons. A well designed system would not even need to give you a long text heavy message telling you where not-to click. Instead it would provide immediate in-page progress feedback that you had effectively submitted the information. Clicking on anything else (except a cancel button) would not disrupt the submission. The ‘check your email for confirmation’ would arrive with the ‘success’ in submitting message. Much less reading, much more ‘working’. This is a classic case of using a message to compensate for the system having a sub-optimal design. I’ll have a cup of tea before this rant goes from first to second gear…

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  3. Happy Frog and I writes:
    March 28th, 2010

    I hope you enjoyed your tea. I suppose you are right, but over the years I have come to expect the service not to work and the error messages to make no sense. As a better designed system never seems to materialise I’ll happily settle for a well thought out message that I can understand. x

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  4. Kevin writes:
    March 28th, 2010

    Ah, but it is better than the usual “we’ve sent your request into a black hole and returned you to our home page.”

    Other than that I agree entirely with the rant. (-:

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  5. wendy writes:
    March 28th, 2010

    Happy frog, Kevin, progress by putting a band-aid on a bad design is good, but you guys deserve better :-)

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