too sunny too explain
wendy: I’d like you to sell me some sort of package that would suit me, I’ve got a pay as you go cell-phone service provided by Orange and a contract wireless mobile dongle provided by you guys. I’d like to have a single bill to one cellular service provider that is cheaper than having a service with Orange and with t-mobile. What can you do for me?
t-mobile sales staff (tmss): we dont buy-out contracts, you’ll have to wait until your contract with Orange runs out
wendy: I don’t have a contract with Orange, I have pay as you go with Orange, I have a contract with you
tmss: I don’t understand, could you explain again.
wendy: (explains again, points at the t-mobile dongle in the store advertising the package I’m using to make sure the sales staff understands)
tmss: so you want a phone contract with us?
wendy: I don’t know what you offer, I want you to sell me something that enables me to have internet access from my laptop and a service to my cell phone, please, just try and sell me something.
The sales staff still looks baffled. There are two other potential customers standing next to him, they’ve been watching and listening. As I watch the sales staff look confused and fail to sell me something I feel guilty. Maybe he could sell them something.
tmss: can you explain again?
wendy: don’t worry, I give up its too sunny outside to be in here…
June 26th, 2010
cellular sales person know only how to follow scripts (in my experience too) and everything outside them confuse this.
Or maybe it was really too sunny outside and he has heatstroke
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June 26th, 2010
Ah, T-Mobile. Excellent blogging fodder but terrible if you are trying to get anything done! Try an independent retailer, they should be able to help.
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