changes

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Cooperative Food

I’m on a roll with the making of changes. I’ve moved my current and credit accounts to the Co-op bank. Hoorah! I love their values and helpful staff. I leave NatWest with a fabulous sense of relief and freedom.

In 1982 a girl I’d been to school with opened my Natwest Bank account in my local village. As one of the less than 10% of people that went to University I was a valued customer, a potential high earner. They promised me a free £5 for opening an account with them. One third of the cost of a pair of Levi 501s (£14.99).

In the 1980’s Natwest was small and friendly, my whole family and most of the village either banked or worked there.  Natwest saw me through my BSc, PhD, my first job, first car, and first mortgage. Some bumps, but generally they were supportive and I stuck with them.  In 1992 I lost my job. I wrote to Natwest to let them know (a condition of the mortgage). They told me that they were going to put my house on the market and charge me for a valuation and sales services.  I had not defaulted on my mortgage. I had sufficient savings to live on and pay my mortgage for months and they could see that by looking at my accounts.  This was an outragoeusly insensitive and unsupportive act. Also, they were not legally allowed to do this, this was bullying!  I replied telling them that they did not have my permission to spend my money on selling my home when I had not broken the conditions of the mortgage agreement.  I got a job, changed cities, changed home, changed mortage provider.

Things really spiralled downhill in the naughties.  After they were purchased by RBS the service standard nose-dove into corporate solelessness and ignorant, if cheerful, front of house staff.  Luckily I missed experiencing the gradual decay because I was living and primarily banking in the USA. Since returning to the UK they’ve actualy reduced me to tears twice, by aggressively trying to sell me services.

Today they treated me with their normal intrusive and condescending rudeness. AaarggGHH. The last straw. I calmly asked the informations desk for advice on the most efficient and effective way close all my acounts with them.  It felt good to stride out of the shop upright, hanky still in my pocket, knowing that I wont be going back.

David Bowie sang Changes

changes
rate wendys scribble

3 bits of lovely banter on “changes”

  1. Kevin writes:

    Yes, sadly. The people on the counter are friendly enough but the company itself is increasingly ropy.

       1 likes

    [reply]

    wendy writes

    It’s sad, but not suprising that NatWest’s IT system has failed in a manner that has prevented businesses from paying Salaries, house puchases to fall through becauses mortgages dont arrive and ordinary people unable to access their bank accounts even when they turn-up in person in the bank branches.

    http://www.guardian.co.uk/business/2012/jun/23/natwest-technical-glitch-fixed

    It’s not the fault of the individual staff – All IT systems whould be stress tested thoroughly priror to going live. If a live system fails it’s an indication that it wasn’t properly tested before being deployed. That NatWest as an organsation failed to test their services properly was a problem that could be seen coming. I hope their customers have friends and coleagues that can help them get through this time. I’d recommed moving to a coop…..

       0 likes

    [reply]

  2. wendy writes:

    today, payday, I discovered that the company I work for uses NatWest. Salary unpaid.

       0 likes

    [reply]

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