wild google goose chase

tags: , ,

With the message ‘help not available’ Blogger successfully manages to end my search on how to report the error message they’d given me. Time wasters.

They asked me to report it without providing a clear link to do so. I tried their support forums where I found one other message of someone reporting this error but no support on what to do about it or reassurance that Blogger is doing anything about it. I tried their help documentation with different queries and found nothing useful except this message ‘page not avialable’  that included a suggestion to use the Chrome browser.

Given this experience of their support for my encountering an error, I am not inclined to want to extend my use of their services. How can they refine services to high quality if they don’t provide an adequate error tracking, reporting system? By asking me to submit the error they implied they we’re not tracking it by any other means.

Useful of them to remind me that Chrome is a service they provide, which I might not want to use at the point they tell me they are not going to help me.

Help not available

wild google goose chase
rate wendys scribble

4 bits of lovely banter on “wild google goose chase”

  1. Scarlet writes:

    Blogger Help is mainly run by kindly volunteers. It’s a bit of a nightmare, as we found out during the ‘missing comments’ fiasco, in the summer. We had to flame the forum on mass before we got any answers.
    Sx

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    [reply]

    wendy writes

    Welcome back Scarlet, its really good to see you again 🙂
    Blogger is owned by Google, sounds like they don’t ‘support’ it.

       0 likes

    [reply]

  2. Madame Defarge writes:

    It’s merely a test to see just how far we can go without urban discontent.

       0 likes

    [reply]

    wendy writes

    I’ve considered rioting in my front room. But it’s a bit too messy. Urban discontent does sound like a much more useful approach. Let me know when it’s happening and I’ll pop along to join in.

       0 likes

    [reply]

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