all you can do is complain
After recieving a note in the post from the Royal mail saying they had tried to deliver a package, but it was too big to go through my door, it hadn’t been left with a nieghbour and it hadn’t been left at my local post office, I decided to drive to work via the delivery centre where it would be stored for pick it up.
I bounced into the delivery centre, handed over my note and my ID to the delivery centre staff (DCS). The DCS looked at the note and ID, grunted, then shuffled off away without a word, pressumably to get my parcel:
DCS: your parcel isn’t here
wendy: can I arrange to have it delivered to a local post office?
DCS: No, we can only send things to a post office once we have them here
wendy: can I phone the number on the note and get them to arrange delivery to my local post office?
DCS: No, we dont know where your parcel is so we cant arrange to deliver it anywhere
wendy: what can I do?
DCS: Complain
I chose not to complain, instead I waited a couple of days, called the number and discovered there was nothing in the fully automated phone menu system that could tell me whether the Royal mail knew where my parcel was. The delivery centre did not answer the phone.
At the delivery centre I happily picked up my parcel a momento from my time in the USA. The girl who bought LooSea, my car, has sent me Loosea’s number plate from 2001:
January 18th, 2011
Ahhh, after that tale of post office service woe, you must have been happy to see your old number plate. I guess the MSN stands for Mine Safely Now after the pallarva it took to get it.
Bx
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January 18th, 2011
It so great when good things come from bad situations though I do rue the state of customer service sometimes. What a fantastic number plate!
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March 12th, 2011
My mother had this with Royal Mail about a year ago; card through the door saying there was a parcel waiting. No indication what it might be, or who sent it, and she wasn’t expecting anything at the time. She went to collect it: “sorry, we seem to have lost it. Can you tell us what it looked like?” Er, no, she hasn’t seen it yet. Their proposed solution? “Try contacting the sender.” Of course, she has no idea who that sender is, so that’s a non-starter – and only the sender can claim for lost packages, not the intended recipient.
She never did get the parcel, or find out who sent it.
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