buying manufacturers ethos
Two men from John Lewis’ electricals (JLE) arrived to take away my defuncted Indesit and replace it with a magnificent miele. Miele’s company slogan is ‘Forever Better’ they build products to last and provide better user experiences. They pass-on the cost of achieving this goal to their customers. I’d rather not have to replace a washing machine several times in a decade. This machine should last me several decades. Awesome!
The men from JLE looked at the old Indesit which came with the house 3 years ago. Audible tutting noises….
JLE: its not disconnected. We can’t do anything until its disconnected. I’ll go away and come back in 10 minutes, that should give you time to disconnect it
wendy: Oh, I thought you guys would do that as part of the removal and deliver
JLE: Oh no, that’s a whole different service, that’s installation, we haven’t been instructed to install your machine, you’ll have to do that
wendy: ashame, if the sales-process had offered me disconnection and installation I would probably have bought it
I pull the washing machine out from under the kitchen counter, turn the valves on the hot and cold water supplied to the off position, disconnect the supplies, remove the water-outlet pipe and unplug the machine from the power source. Easy. Didn’t need to pay someone to do that, I’m glad John Lewis’s didn’t sell me that service.
JLE: remember to remove the transport bars before you use it. If you don’t remove the bars it will break the machine
wendy: transport bars? what are they, where are they? are there any instructions?
JLE: just read the manual miss, its all in the manual, do what it says in the manual
After loading the Indesit onto their trolley, both removal men washed thier hands it my fabulous butler sink. The transport bars hold the drum in place while the machine is being moved. The instructions were clear and easy to follow, within 5 minutes my Miele was connected to power, water supply, water removal pipe and ready to go. Awesome.
The handbook had lots of user instructions
Did I read them? Did I?