Optical Express said they could replace the lenses in my ski-chic wrap-around graduated-grey tint, reflective Ray Bans for a reasonable price. Hooray. Phew! I was thrilled at being able to get the lenses replaced in my favourite glasses.
That’s the highlight of the story over. It’s downhill from here on in, though luckily no broken bones.
3 frowns: Ratings explained
The following summary actually omits many of the details that added to the paucity of my experience. I made 4 trips to pick up my glasses, each time and transport:
- Optical Express explained that their ‘labs’ no longer had the specialist equipment so the glasses had been sent to another lab and I’d have to come back next week
- On this visit they made me wait in line, did not know what had happened even after checking their computers to find that my glasses work had been put ‘on hold’. The labs were not answering the phone so they suggested that I come back next week, when they knew more, Sigh
- This visit they explained that actually they could not fit new lenses in my current frames, but they could give me 5% (about £6.00) on a different, new, set of Ray Ban frames. This discount amounted to less than my cumulative busfares for the previous trips to pick up the glasses. I turned down the measley offer, explaining why, and asked for my glasses back saying I would go elsewhere. This prompted them to offer 50% off a new frame (£60) which I rashly accepted, and selected a Holly Golightly pair of Ray Bans
- Finally picked up my old glasses, without new lenses, and new glasses with new lenses. New lenses were scratched. How poor is that? I gave-up and walked out
It seems that British optical laboratories provide customers with substantially fewer lens treatment and fitting services than those in the USA (tint colours, coatings). Opticians prefer to sell you a whole new pair of glasses than try and replace lenses in existing frames. Even more sadly, Optical Express lead me to believe they could supply a service that they could not, then compounded this by substandard service. I’ll be going elsewhere to replace the lenses in my other glasses.
Generally rather disappointing