lost our box
wendy: is there a password for the hotel internet?
The staff gives me a handwritten code then adds: we’re not sure it’s working, let me know if you can get the internet
Later…
wendy: I can connect to your wireless but your wireless hub is either not connected to the internet or your ISP isn’t giving out IP addresses because the error message I get is about the DNS server not providing IP addresses
staff: ????????
wendy: um, your internal wireless system is working ok, but the line coming in is having trouble. Maybe just turning your internet hub on and off will solve it, or you’ll have to phone your internet provider…
staff: we don’t know where the box is, we’re having building works and we’ve lost it
wendy: Oh!!!!! Probably worth looking for the box then….
3 days in the hotel and my only internet access was on my cell phone.
January 19th, 2012
Did they try cutting off power to various parts of the building until the wireless router reset?
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Clever Mathias! indirect reboot. I don’t think they tried it. They looked flustered. When my TV went out of action the guy they sent-up to check just said “yeah, its the weather, it does that when its raining, you’ll just have to wait”. That’s Cornwall! (I loved it)
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January 19th, 2012
Are you with Virgin? T
heir mail server used to be smtp.ntlworld.com which they changed to smtp.virgin.net then back again, thereby borking email accounts everywhere. Virgin deny this would cause any problems, which is somewhat disingenous.
They play similar tricks with Blueyonder.com and virginmedia.net.
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January 19th, 2012
Oops! I misread your post – it was just the Interweb/router causing problems. I shouldn’t try to do two things at the same time.
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January 20th, 2012
Actually I am amazed the hotel didn’t have an IT person to hand. Accessing internet by phone is such a pain.
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Welcome Jenny!
What do you think it is about the hotels you stay in that ensure they have staff available that are knowledgeable about maintaining the Internet? City hotels? Large hotels? Hotels targetting business customers, Expensive Hotels (pride themselves in quality service)?
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