you’re not on OUR lists

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Transferring "PID"4pm 15th August: RBH are not expecting me.

I wandered to the Royal Berkshire Hospital (RBH) to

  • find out where I needed to go.
  • personally doublecheck tomorrows appointment time.
  • hand-over my Worthing Hospital CD of notes and X-rays.

The Royal Berkshire Fracture Clinic weren’t expecting me.  They had no appointment booked and no record of a phonecall about me. They didn’t want my CD to check my notes in advance of the non-existent appointment. I felt betrayed by Worthing hospital not having clearly established the appointment with RBH.

The RBH Fracture clinic reception staff were not happy at my turning-up, unannounced. They tutted and huffed at the inconvenience. I quietly cried. They ignored my tears making it easier to let those tears flow.

They double-booked me into the a clinic on the morning of the 16th.

you’re not on OUR lists
1 vote rating 3

5 bits of lovely banter on “you’re not on OUR lists”

  1. Scarlet writes:

    Why am I not surprised by this new development?
    Sx

       1 likes

    [reply]

    wendy writes

    Scarlet, I’m mulling over how to string all of these learnings together into doing something positive for other NHS users….

       0 likes

    [reply]

  2. Paul G. writes:

    “The data on the attached CD cannot be encrypted…” What? Why? (We’ll ignore the incorrect of “it’s” instead of “its”…)
    Key distribution – it’s like the 1960s all over again!

       1 likes

    [reply]

    wendy writes

    Paul G, welcome back! Back to the 1960s 😉

       0 likes

    [reply]

    Paul G. writes

    Thank you, Wendy. My dad told me about the 1960s, as I didn’t make it in time… 😉

       1 likes

    [reply]

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