you’re not on OUR lists
4pm 15th August: RBH are not expecting me.
I wandered to the Royal Berkshire Hospital (RBH) to
- find out where I needed to go.
- personally doublecheck tomorrows appointment time.
- hand-over my Worthing Hospital CD of notes and X-rays.
The Royal Berkshire Fracture Clinic weren’t expecting me. They had no appointment booked and no record of a phonecall about me. They didn’t want my CD to check my notes in advance of the non-existent appointment. I felt betrayed by Worthing hospital not having clearly established the appointment with RBH.
The RBH Fracture clinic reception staff were not happy at my turning-up, unannounced. They tutted and huffed at the inconvenience. I quietly cried. They ignored my tears making it easier to let those tears flow.
They double-booked me into the a clinic on the morning of the 16th.
September 10th, 2012
Why am I not surprised by this new development?
Sx
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Scarlet, I’m mulling over how to string all of these learnings together into doing something positive for other NHS users….
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September 11th, 2012
“The data on the attached CD cannot be encrypted…” What? Why? (We’ll ignore the incorrect of “it’s” instead of “its”…)
Key distribution – it’s like the 1960s all over again!
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Paul G, welcome back! Back to the 1960s
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Thank you, Wendy. My dad told me about the 1960s, as I didn’t make it in time…
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