a few tricky questions

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Display model (not powered-up)Before parting with my hard earned cash in return for a plucky little champagne coloured Acer Aspire S3 with an Intel i5 processor there were a few tricky questions that the store staff were well placed to answer.  Here are the questions I asked and the sales assistant’s answers:

  1. Does the £150 trade in money back offer apply to all of the new PCs on display? (assistant: I don’t know I’ll just ask…)
  2. Are there any conditions on the trade-in of a laptop? (assistant: I don’t know I’ll just ask…)
  3. The free upgrade to Windows 8, do you do that in the store for me or do I have to take the new machine home and upgrade it myself? (assistant: I don’t know I’ll just ask…)
  4. How do I get to the control panel on this Windows 8 machine? (she showed me some Windows 8 features)
  5. Do you have one of these in stock? (assistant: I don’t know I’ll just ask…)

She was trying hard. She was very personable, probably new to the job. I smiled at her and waited patiently while she researched the answers to my questions. I hope I was reassuring because she must have felt a bit bad about not knowing the answers.

I walked out of the store with a box under my arm, £350 on my credit card bill, and a smile on my face.

 


2 bits of lovely banter on “a few tricky questions”

  1. James Sutherland writes:

    Looks like a nice machine, and a good price at £350 thanks to trade-in – I hope you enjoy it!

    The Windows 8 upgrade is surprisingly painless: assuming it came with Windows 7 on, you should find you download a tiny tool from Microsoft, fill in an online form (purchase date, details of the computer etc) and get a “coupon code” to claim your free upgrade with … a few gigabytes of downloading and a reboot or two later, you’re running Windows 8.

       1 likes

    [reply]

    wendy writes

    Hi James, yes it feels like a good deal for me. And Acer have their own inbuilt imaging facility. I imagine that the Windows team upgrade thier OS on a daily basis for testing so I’d be very suprised if the upgrade process was anything other than extremely smooth. Though the ‘pay for it’ process has had problems in the USA (not Microsofts inhouse speciality that team members do):
    http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/we-couldnt-finish-processing-your-order/58dbb57d-00e7-4a0d-8892-27877653c57b

       0 likes

    [reply]

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