How long have Microsoft been designing sign-in processes? How many products have they produced that require a secure sign in? How many user experience experts do they employ – how big is their archive on user experience research?
And this error detection and messaging is the best they can come up with?
That’s pathetic – with no imaginable excuse
Just think about this message from a users perspective – what to I do next?
- browser back button?
- navigate to the sign in page using a bookmark or URL?
Then repeat the sign-in action that produced thid error in the first place? Believe that doing the same thing twice wont produce the same error from a computerised system? I can think of several different ways that this service could have enabled me to do this, my only natural troubleshooting approach, in an easier way. For example, provide a nice friendly “Try again” button. An apology or empathetic sound would be a nice additional extra. I find “ouch” is working quite well with me at the moment. If Microsoft are serious about shifting from pre-packaged products to operating online services they are going to have to start using the knowledge of their user experience experts
Hall of shame for Outook.com