untouched

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Outlook.com ErrorThe second time that I tried to login to my ‘Outlook.com’ account this error message was presented and the experience hung Firefox.

How long have Microsoft been designing sign-in processes? How many products have they produced that require a secure sign in? How many user experience experts do they employ – how big is their archive on user experience research?

And this error detection and messaging is the best they can come up with?

That’s pathetic – with no imaginable excuse

Just think about this message from a users perspective – what to I do next?

  • browser back button?
  • navigate to the sign in page using a bookmark or URL?

Then repeat the sign-in action that produced thid error in the first place? Believe that doing the same thing twice wont produce the same error from a computerised system? I can think of several different ways that this service could have enabled me to do this, my only natural troubleshooting approach, in an easier way. For example, provide a nice friendly “Try again” button. An apology or empathetic sound would be a nice additional extra. I find “ouch” is working quite well with me at the moment. If Microsoft are serious about shifting from pre-packaged products to operating online services they are going to have to start using the knowledge of their user experience experts

Hall of shame for Outook.com

rate wendys scribble

2 bits of lovely banter on “untouched”

  1. ExpatEgghead writes:

    The only useful input I have, deep sigh, is to read the excellent blog called ‘Old New Thing’ and the ‘DailyWtf’. As a software engineer , I can only hang my head down in shame and mumble at my feet… “Well, it is very complicated these days.”. As the Old New thing is how I got to you it might be worth a visit.

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  2. wendy writes:

    The old new thing delivers to my RSS reader, but mostly it’s way too much like a foreign language! I’m gald it exists though because Raymond has a well informed perspective…

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