trying. trying. trying. trying. trying. trying. trying. success…phew
After an inordinate number of attempts I managed to connect to my home wireless and add my gmail and Hotmail accounts to the iPhone. With each attempt I paid more attention to my tapping, typing, accuracy. The phone doesn’t reveal the passwords for a full visual check, I watched each key-tap to make sure the immediate visual feedback confirmed that I’d tapped the key that I actually intended to tap. After 3 or 4 attempts I was 100% confident that I was providing the right passwords. On average I miss-typed one character in 8. Normally miss-typed characters were on the left hand edge of the keypad. I don’t have overly large fingers. But some of the failure attempts appeared to be with the right password entered. It was impossible to predict when accurate password entry would succeed or fail. Craziness!
Each success was a major relief followed by downing numerous cups of tea from a well brewed pot. Sheer persistence together with focus on my finger movements paid-off. An unnecessarily time consuming, effort consuming and frustrating experience. Both my previous phones connected first time. If they can work effectively for me then Apple should be able to work first time too.
Problems with the iPhone:
- Key pad character target area too small or sensitive, compared to HTC Android or Nokia Lumia 830
- Unreliable connection technology compared to HTC and Nokia
The hardware is beautifully styled, I do like looking at it and holding it, more than the other phones. I’m so superficial that the effect of the styling is incredibly strong. Apple have got the ‘desirability’ and some ‘delight’ in use as part of the user experience beautifully executed, but they’ve seriously under-delivered on usability in so many ways. It’s interesting how forgivable the inefficient usability is, given the desirability and delight.