rough surface

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Since September 2013 I’ve been using a surface pro 1

4 frowns (NO! It’s just wrong) 🙁 🙁 🙁 🙁  Rating scale explained

In 20yrs of buying computers, this computer ranks as my single worst computer purchase. Expensive and ‘unfinished’.  The Microsoft surface range is already on Version3 and the company no longer manufactures compatible power-cables – that fail within 8 months anyway.  My current power cable has just died. This means I either have to get a new PC or try another power cable made by someone other than Microsoft. The last non-Microsoft produced power cable I tried lasted all of 2 months.

Furious, I was

When I first got the thing the software was all buggy, it took nearly a year of updates to get that working smoothly.

During skype-calls with mum, progressively we encountered problems where she could hear me, I couldn’t hear here her. Rebooting my surface solved the problem. Sigh.

The top volume has always been a bit too quiet for listening to music or watching films. I’ve been using a jambox to get a better volume but the sound keeps cutting-out, even when the Jambox is physically connected to the surface. It gives the impression that the hardware was too poor quality for sound production.

What to do now?

Microsoft will give me (up to) $150 trade-in on my current surface if I can take the risk that they’ve actually acted to change all the problems with the surface 1.  I’ll get a year’s free subscription to office 365 and free upgrade to windows 10 when it’s released.  Windows upgrades are not something that I enjoy spending half my weekend doing… I’m not sure $150 will cover the inconvenience because I have to mail them my old surface for them to assess if I’m entitled.  That means…

  • finding packaging, wrapping it, taking it to the post office, paying for the mailing.
  • Worst of all, that means being without a personal computer for how long? Days? Weeks?
  • I don’t get the advantage of checking the contents of my old computer against the contents of my new one

Oddly, there is still a risk I might buy a surface pro 3. I call this risk ‘optimism’ and a belief that Microsoft learns quickly from it’s mistakes..

Really, I don’t want a sensible plan, I want a new computer NOW!

rough surface
4 votes rating 3

3 bits of lovely banter on “rough surface”

  1. JamesNT writes:

    I owned a Surface Pro 1 and yes it was heavy, could get a little warm, and clearly a “first attempt” by Microsoft. I will, however, say I’m very happy with my Surface Pro 3. I think it’s worth the shot for you, Wendy.

    Good luck in your decision.

    JamesNT

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  2. wendy writes:

    The sound problems (some internal device) were ruining my music and TV streaming experience. Now I have a new power cable for my surface 1 and a surface 3 (great first impressions). The Surface 1 will be used for ‘out and about’ (holidays/trips) and the surface 3 for home use. Good, if expensive, solution.

       0 likes

    [reply]

  3. scarlet writes:

    Apple Macbook. For the keyboard alone.
    Sx

       0 likes

    [reply]

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