The Rockingham Arms staff are chatty and willing to help with their own quirky, non-corporate practices. There are no menus for breakfast. Another guests appears flustered, asks for the menu and the host calmly reassures her
“Just ask for what you want and I’ll get it for you, we’ve got most things“
The Hotel was across the road from the pub, in cute converted cottages. My room overlooked the pub entrance. I opened the window and was lulled into a deep and dreamless sleep by the gentle chatter from people sitting outside the pub. Surprised not to be disturbed by high spirits on this warm evening.
I met other guests in the cutely cramped corridors of the hotel. One lady asked me if my radiators were working, it was so cold, “I haven’t noticed, my room is fine“ Actually, I’d slept with my window open because it seemed so warm. Normally I find hotel temperatures a little stifling, this hotel seemed to have a natural temperature similar to the wendy house. Homely. I suspect that guest normally lives in a centrally heated modern house where the air doesn’t move.
I’m building a picture of BMW and Mercedes drivers as suffering from symptoms of OCD and Autism. Maybe that’s what it takes to be successful in business, while by-passing being a successful human being. I class myself within this group. The sort of people that follow rules and expect others to do the same… “Keep off the bowling green” I obeyed.
In the bar, guests complaining about how long they had to wait for their food. I wasn’t in a hurry. The time let me read my paper, listen to the other guests, just slow down to the local, healthy, pace of life.
I suspect the Rockingham Arms will be pressured by guest reviews to become more and more like a blandly corporate style service rather than expecting customers to adapt to their valuable way of being. I hope not.