May 12 2008
human error
A new, imitiation, old phone arrived to replace the genuine 1930’s BT compliant phone that somehow disappeared during my relocation. When plugged into my phone socket, no dial tone, it didn’t work. The BT support operative was extremely helpful as she talked me through various in-house tests then finally succumbed to a request to send an engineer around. The engineer was scheduled to arrive sometime between 8am and 1pm. at 12.58 I recieved a phonecall from him to say he was only streets away. He turned up and then disappeared again for 2hrs.
Apparantly he’d tracked my problem to a green box outside Palmers park.
He explained this was human error
its always human error
the technology works fine
people are stupid.
Can you see any problems in this reasoning?
write the first thought on human error
