The internet stopped working…
- I rebooted the wireless modem – nothing changed…
- I rebooted the other thing BT gave me – nothing changed…
- I rebooted the cupboard – and the file check police took-over…
The internet stopped working…
In less than 2 minutes I’d fallen deeply in love with a youngster, he must be all of 30yrs. His name badge says Glen. A good name, other members of the wendy house family are called Glen, but that wont cause a problem. Glen can solve problems.
He smiles, talks sense, makes constructive left of field suggestion, shows me diagrams, puts different phones in my hand while he uses a real pen to do some quick maths on a sheet of paper. He compares the prices of different solutions for me. I’m totally hooked. After this brief and productive conversation, this performance, we make a date for next Saturday. I bounce out of car phone warehouse with an abundance of teeth reflecting the hot glow of the summer sunshine. Maybe I should propose on Saturday. Before or after I’ve purchased something, what’s the ettiquette?
Well done Reading town’s carphone warehouse, your staff recruitment strategy is excellent. Looks like I’ll be dropping my service relationships with t-mobile, Orange, and BT all in one go for the ‘TalkTalk’ service that some of the Wendy House family are already using. Hoorah
Thankyou to Happy Frog’s friend for pointing me to the carphone warehouse
wendy house: Hello!
BT operative (BT-OH!): Hello, is Mr or Mrs House available
wendy house: my parents don’t live here
BT-OH!: Do you pay the bills?
wendy: Are you selling me something?
BT-OH: this phone number is a BT phone number and we have a special offer on Broadband
Phone sales people often want to talk to my mother, dad or to-be-arranged-husband. It will be sad when my reply is ‘my parents are dead’ until then it’s mildly comical.
Not train line
BT phone line
The Wendy House was positively brrrrrrringing with the noise when I cam home. The cats were hiding in cupboards. Poor tortured fluffballs. Emotionally scared and scarred.
I lifted the reciever, the noise continued in a muted form.
I tried to ring BT. Hah! Then used my mobile phone. My mobile phone service plan (t-mobile) charges me for the free-phone number.
Unlike trainline faults, BT didn’t feel the need to apologise, and offered a reimbursement of less financial value than the cost of their line being faulty. In the spirit of sharing feel free to experience a snippit of the BT pain by listening to this….
I had the pleasure of paying BT to listen to the Indesit messages below for a full 20 minutes before dropping the receiver with a thunk that ended the call. A thunk not dissimilar to that made by my washing machine before it too resorted to silence….
…We are encountering an unusually high level of calls to our company, but are working to connect you shortly…
…thankyou for calling, you call has been placed on hold and you will be attended to as soon as an operator becomes free…
…your call is important to us and we are attempting to connect you to the person or department you require…
…thankyou for your patience, we will connect you shortly…
…Our operators are aware that you are holding and wiull connect you as soon as possible…
…we apologise for the delay…
An email to Indesit support describing my problem resulted in them giving me this link to a list of their error codes. Hmmmm….
For the luxury of John Lewis’s service I’m tempted to buy a new machine…
A new, imitiation, old phone arrived to replace the genuine 1930’s BT compliant phone that somehow disappeared during my relocation. When plugged into my phone socket, no dial tone, it didn’t work. The BT support operative was extremely helpful as she talked me through various in-house tests then finally succumbed to a request to send an engineer around. The engineer was scheduled to arrive sometime between 8am and 1pm. at 12.58 I recieved a phonecall from him to say he was only streets away. He turned up and then disappeared again for 2hrs.
Apparantly he’d tracked my problem to a green box outside Palmers park.
He explained this was human error
its always human error
the technology works fine
people are stupid.
Can you see any problems in this reasoning?
BT Support Engineer: Mrs. House…
Wendy: …my mother isn’t here
BT Support Engineer: can I talk to her?
Wendy: I don’t see why, its my phone, my home, my internet connection and I’m 44, why do you need to talk to my mother?
BT Support Engineer: Ms. House?