Just in case you thought that all my story blog posts mean that I’m neglecting my role of publicising details of software failures, I thought I’d throw this little message in the pot.
Arriving at work to discover that my computer had ‘shutdown unexpectedly’ or some such phrase that completely ignores the emotional impact of a computer crash. I do like that Microsoft wants to know about these events so they can diagnose their causes and work with partners to reduce their occurrence. I’d rather they used this messaging opportunity to:
- acknowledged the emotional impact of what happened.
- told me they will use this information to reduce events like this happening in the future “sending more information can help Microsoft create solutions” is too corporate, formal, impersonal.
- added a bit of humour to the message to demonstrate that they want me to be happy and they employ expert editors to make that happen.
Eventually these things may well happen, but I’m getting impatient, come-on already!