scribbles tagged ‘Halfords’

computerisation increases paperwork

Tuesday, June 14th, 2011 | tags: , , ,  |

car on life supportAs I wait to pay for Thomas’s annual MOT I watch the Halford‘s service man sort through at least 10 pages of A4 documents, sorting them into piles, stapling them together. The queue of 6 people behind me is getting ancy. They’re leaning against the counter, the wall, adjusting their positions and loudly sighing.

Wendy: Wow! Thats a lot of paperwork

Halford’s Engineer: Tell me about it! You wouldn’t believe this company. All you need is a Tablet and one document, but not here. When they computerised the process it quadrupled the paperwork!

computerisation increases paperwork
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