scribbles tagged ‘McAfee’

McAfee is a desktop BULLY!

Saturday, January 7th, 2012 | tags: , , , , , ,  |

McAfee bullies its way onto my desktopMcAfee thinks that I need a shortcut on my desktop for quick access to it’s internet security software.

I disagree because I:

  1. can easily find McAfee with one-click from the desktop  from a system tray icon- the desktop shortcut is redundant
  2. NEVER need one-click quick access to McAfee – when it isn’t already open
  3. keep a clean desktop – it has no shortcuts or documents on it. I find this aesthetically pleasing and it doesn’t interfere with what I’m actually doing

But McAfee is not content to simply disagree with me, it proactively bullies me! – everytime I delete the desktop shortcut – it REPLACES it!!!!!   This is worse than merely ignoring my request – this is reversing my request, ignoring me with knobs on!

Luckily, I’m prepared to spend time playing around in software settings, so I set off to find the “Don’t automatically place a shortcut cut on the desktop” setting in the main program.  Guess what? There isn’t one!!!!!! It take a lot longer to find out that something doesn’t exist, then to find that it does, because it requires a complete, exhaustive, search. That makes me 700 exclaimation marks ANGRY!!!!!!!

Maybe I can suggest to McAfee that they change this poor user experience, or maybe they can tell me how to remove the pesky, unnecessary, irritating, shortcut. A trip to the McAfee website might help. What do you think?

I had to install “Citrix Gotoassist” before I could chat to my “representative”. If this software is an integral part of the McAfee service then it should be pre-installed with the application and available from within the application. This would reduce the number of technical hoops that the wendy has to jump through when she needs support. It would also reduce the time taken to get first-time support.

My representative told me that the design team are working on an improvement that will be included in the next automatic update. Excellent.

If McAfee had employed user experience experts to review their software they would never have made such a basic software design error in the first place.

My security software should be inobtrusive, it should be there and accessible. It should not be bullying me and requiring me to install extra components before answering my support questions. Generally a very poor show by McAfee

 

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