Dec 02 2008

cold… …water

category: short stories
scribble tags: , ,

The combination boiler rattles in the kitchen,  warming water and pumping it around the Wendy House 5 radiators. 

Outside,  water on the patio has already frozen.  Temperatures of minus 3 centigrade are predicted tonight.

Combination boiler
Inside, the radiator-free kitchen releases a trickle of water from beneath the kitchen units.  A leaking pipe?  A phone call to Kevin

I discover that the mobile phone service doesn’t work when my head and mobile phone are both in the cupboard under the chilly kitchen sink while I try to answer Kevin’s questions,  to determine how many millimetres thick are the pipes that lead to and from my suspiciously rusty stop-tap.  

Will the pipes survive the predicted below freezing temperatures of the night?  Stay tuned for the leaky-pipe fly-on-the-wall,  phone-under-the-sink, real life potential plumbing drama.


Nov 22 2008

2am

category: using things
scribble tags:

I don't do mornings before 6amSomeone with either mucho cheek,  or confused time-zone, wisely withheld their number as they tested the theory of Wendy-sleep-talking.  They were disappointed.  Not even my Lucid dreaming skills could reach the phone lying on a table down the stairs of danger


Nov 19 2008

just bear with me if you will

category: Englishness
scribble tags: , , ,

says the Very Nice Lady (VNL) from the highways and drainage specialists at Reading Borough Council freephone information.

VNL:  if I don’t have any joy I’ll get back to you in just one second

Wendy: thankyou

VNL: I didn’t have any joy

Wendy:Oh


Nov 11 2008

hold on…

category: using things
scribble tags: , ,

I had the pleasure of paying BT to listen to the Indesit messages below for a full 20 minutes before dropping the receiver with a thunk that ended the call.  A thunk not dissimilar to that made by my washing machine before it too resorted to silence….

…We are encountering an unusually high level of calls to our company, but are working to connect you shortly…

…thankyou for calling,  you call has been placed on hold and you will be attended to as soon as an operator becomes free…

…your call is important to us and we are attempting to connect you to the person or department you require…

…thankyou for your patience, we will connect you shortly…

…Our operators are aware that you are holding and wiull connect you as soon as possible…

…we apologise for the delay…

An email to Indesit support describing my problem resulted in them giving me this link to a list of their error codes.  Hmmmm….

For the luxury of John Lewis’s service I’m tempted to buy a new machine…


Oct 08 2008

wonkey sounds like wrong key

category: Englishness

IT support:  hello,  this is [name] in Salt Lake city  (US Accent)

Wendy: Oh!  I hope its sunny in Salt Lake city

IT Support:  it’s 4am in the morning

Wendy:  Ah,  gosh,  well,  not sunny then,  I’ve got this problem…

[problem fixing conversation and Wendy starts falling asleep then wakes up when]

IT Support:  Wonkey,  I’m even talking British now,  wonkey


Oct 03 2008

what the foreman said…

category: using things

Flashing up!Some snippits from recent cell-phone conversation with the fellow coordinating the builders (occassionally) working on The Wendy House kitchen roof replacement.

Wendy: not having a kitchen roof is very inconvenient.
Foreman: Not for me its not.

Wendy: so the slates will all be in place by end of day tomorrow?
Foreman: yes
Wendy: That’s Autumn!
Foreman: more like gruesome

Wendy: Cheerio
Foreman: Bye Darlin’


Oct 01 2008

cell

scribble tags:

Millenium bridge & st Pauls CathedralThe biological term ‘cell’ was coined by Robert Hook, most famous for the eponymous Hooks law and working as Sir Christopher Wren’s colleage on St. Pauls Cathedral and a substantial proportion of London after the great fire.  Evidently Robert Hook meant to leverage the connotations of a monks cell, one of many defined spaces with an identical yet sparse functional content.

disguised cell phone towercell phones are named after the cellular network that supplies the signal,  possibly the term cell has the same root in a monks cell.  Two very diverse current-use meanings (phone, biological component) stemming from one original use.  Possibly…


Sep 16 2008

lights out

category: using things
scribble tags: ,

Wendy:  Can I have my washing machine damaged phone replaced please?

insurance agent (IA): what time did this happen?

Wendy: about 7.30pm

IA: how was it put into the machine?

Wendy:  it was in the breast pocket of a fleece jacket,  I had checked the side pockets and forgotten to check the breast pocket

IA: was it in a large load or just a single item being washed?

Wendy: scooped up in a large load just after I came home from work,  I took it off and put it in with the load

IA:  When did you notice?

Wendy:  I heard a strange clunking coming from my washing machine immediately and thought,  oh dear,  sounds like I need to get my washing machine looked at.  About an hour later I needed to make a phone call and realised what had happened.  After and hour in the washing machine I decided to wait for the cycle to finish.  Then got the phone out,  took the back off and dried it with a hair-dryer then plugged it into the power supply.  Nothing,  no lights on the phone,  nothing.

IA:  did you try later?

Wendy:  yes,  about 2 days later I plugged it in again,  no lights.


Sep 12 2008

phone damage mitigation

category: using things
scribble tags: , , ,

Orange phone store customersThe day after laundering my phone I trundled along to the Orange store where I loitered with the other customers who stood and waited. I listened to a lady being attended get gradually more agitated with the assistant as she learned that the assistant could not retrieve her phone contacts

but those are my business contacts’

The assistant frowned,  her companion said they could try and use the home computer to try and retrieve the contacts from the SIM.  She appeared inconsolable,  her voice gradually raising as she made it clear that she had no back-up of these vital contact numbers, no way of even telling people that she had lost their numbers.  Tension, amongst those who only stood and waited, grew.   

As time passed the bald fellow in black gradually became more agitated, shifting his weight, checking his watch, glaring at the busy assistants. After about 10 minutes a new assistant joined the beleaguered pair on the floor.  She looked at me stood by the desk and I pointed her to the bald man in black.  An inaudible conversation between them, lasted less than a minute before I heard him loudly announce

“you clearly aren’t interested in what I have to say so I’m going elsewhere” 

He marched out of the store, the assistant stood watching him for a moment then came over to me. She was clearly upset…

Assitant:that was so embarrassing, he said I was spaced-out, that I wasn’t listening to him,  that I wasn’t even trying to help, he was so rude.

Wendy: he’d been waiting a very long time.  We all have.

Assistant: but that doesn’t give him the right to be rude to me.

Wendy: no. it doesn’t.

Assistant:  (continues to enumerate all the ways that the bald man had treated her inappropriately while she tests my SIM in another phone and finds me a cheap replacement and back-up phone)

I left happy,  SIM intact,  cheap-new phone,  my phone numbers previously backed-up on Darling and my work-supplied computer.  There are times when tendancies towards geekyness make my life so much easier than those people who have not ventured into the pain that can be involved insynchronising their phone contents with their computers


Sep 11 2008

death by hot wet cycle

category: using things
scribble tags: , ,

washing machinePhone.

bouncy hot whites cycle.

It was bound to happen one day.

sign me up for the water-proof, slimline, aesthetically pleasing cellphone.


Jul 31 2008

renovation rage

scribble tags: , ,

Builder: you must want to shoot me,  let me explain …[5 minutes creative explanation]

I wonder why he assumed I would choose a gun in a country who’s weapon of choice this summer is the knife.  That aside,  his cute Reading accent,  entertaining excuses,  with the lack of urgency for the renovations made the whole situation mildly amusing.  


Jul 08 2008

holiday spirit #5: insurance

category: using things

in less than one hour of excited pre-holiday preparation I called the:

  • credit card company to check on how to deal with a lost or stolen card while out of England and gave them the dates and location of my travel to make sure they didn’t cancel my card when used in GREECE.
  • medical insurance company to verify my coverage and what I should do when I fall over in GREECE.
  • home insurance company to order a copy of my policy and check on what’s covered if taken out of the country (to GREECE) and find out if I need to replace my locks*.
  • Water authority** to check some billing details.
  • mumzie to let her know that I’m ok,  haven’t fallen over today,  yet and I will be safe when abroad.

* Apparantly, my contents are insufficiently valuable for them to require that I upgrade the Wendy House stable-door bolts.

** This has nothing to do with my HOLIDAY,  but I was on a roll with the phone-calling and wanted to keep the momentum going.


Jun 21 2008

alighted at British Gas

category: on the road
scribble tags: , ,

Boarding the outstanding,  yet not bio-ethanolically-fueled, free Thames Valley Park commuter bus I was forced by proximity to listen to a Scottish man wearing a back suit,  pink tie and highly polished shoes have a conversation with one of his work colleagues,  it started:

‘have those pissheads on the platform fwcked it up yet?’

and went down hill rapidly.  He alighted at the British Gas company bus stop. 


Jun 16 2008

phishing with incoming automated phone calls

category: using things
scribble tags: , ,

burring-bring….

buurrrrrrring-bring……..

Buuuuurrrrrrrrinnnng-bring………………

Wendy:  HellooooOOHH,  Wendy speaking,  how can I help you?

Automated message (AM):  This is Lloyds Bank calling to leave a message for [name of last occupant of the Wendy house, nolootwh],  if you are [nolootwh] press any key

Wendy: (not being nolootwh I pressed no keys and waited in the silence pondering what to do next,   after what seemed like days I decided to press any key out of sheer noseyness)

AM:  please call (number I didn’t write down and can’t remember,  then silence,  I waited a few minutes then I hung up and searched the internet to discover why Lloyds were using such an odd method of contacting their customers.  They aren’t,  this was a phishing call)

 


May 21 2008

soppy outbreak

category: Englishness

”’bring”’ ””’bring””:  Hello…  …Wendy House speaking,  how can I help you?

American friend:  Wendy?  Is that you?

Wendy:  Yes

American friend:  OH MY GOD,  Wendy,  your accent has gotten so English that I didn’t even recognise you! So,  how are you liking being back in England

Wendy:  It’s the little things that you didn’t realise that you missed or thought were over romantised like the sound of leather on willow during a cricket game in a park,  followed by a brief silence then clapping as the players on both sides applaud a good shot,  the smell of freshly mown, damp, grass in the morning, the diversity of nose shapes, the plethera of watery blue eyes and men wearing shoulderbags.

American friend:  are you reading one of your blog posts?

Wendy:  I’m not sure,  I’ll check and get back to you on that one


Apr 10 2008

alan’s tips

scribble tags: , ,

Words of wisdom from my outrageously expensive and handsome young product-dispensing hairdresser:

“I picked up a newer model of my current phone,  after one night’s use the pictures were terrible,  all fuzzy.  I took the phone back and they said they couldn’t exchange it because it was working probably properly*,  I asked what should I do? and they said,  Vodaphone support said, change to another service provider they even recommended one!”

He certainly knows a thing or thirty-two about almost everything.

*editted multiple times post-publication to remove the superfluous, random, and just darn wanton spelling mistakes


Nov 29 2007

complicateder and complicateder

category: using things
scribble tags: , , ,

Condensed recap of the story so far, I

  1. lost my passport-1 in my US home
  2. applied for a replacement
  3. received replacement 10yr passport-2
  4. lost the replacement 10yr passport-2
  5. found the lost passport-1 while looking for lost passport-2
  6. sent passport-1 back to Washington DC consular and passport services with an application for to replace passport-2
  7. received ditsy-person replacement passport-3 that will only last for 1 year - until November 29th - must be renewed at Washington DC consular and passport services
  8. found lost passport-2 in September and sent it to Washington DC
  9. Sue from consular services phoned to say that she will hold onto passport-2 and renew it (10yr version) when she receives my renewal from for passport #3 towards the end of November.
  10. Accepted UK job offer to start on November 26th. Planned to fly to the UK on November 23rd with my old passport then mail it to Sue in Washington DC for renewal promptly upon arrival thereby getting my 10yr passport back.
  11. My belongings are being shipped to the UK, they require passport details. Shipping service confirmed that having my passport renewed should not be a problem.
  12. Completed passport-renewal form on November 13th promptly after returning from a UK visit to secure a place to live when I arrive on the 23rd. I can now complete this form in less than 10 minutes due to regular practice. The last page before signing includes a set of statements that I hadn’t yet memorised If you squint you might be able to see the unforeseen challenge in bold-type:

 The new stuff:

I am, today, in the country of application and will be at the time of issue.”  This says to me that when I get to the UK I can only renew my passport in the UK.  This is at odds with the ditsy-person renewal requirement of only renewing in the Washington DC office where they have my 10yr passport-2.  I can’t renew in the US because I discovered this requirement 5 working-days before I am due to fly to the UK,  insufficient time for passport renewal US-side before I repatriate.  I phoned the Washington British Consular and passport services who charge at a rate of $2.45 per minute for the luxury of talking to a real, expert,  person.  I explained my situation and the passport expert said:

OH, that is a tricky one

Then put me on hold to discuss the options with other expert people.  We made some decisions that will get me to Britain on the day that I sell my home here and 2 days before I start work there.  I suspect this is not over yet.  Stay tuned.


Nov 19 2007

freakin’ voice recognition menus

category: using things

aaaaAAAaarrrggghhhhhhhhh

Listening to a freakin’ voice menu (FVRM) ask me if the phone-number it has for me is correct:  Say Yes or No

Wendy:  No

FVRM: I didn’t hear you please answer yes or no

Wendy: NO

FVRM: I didn’t hear you please answer yes or no

Wendy: NO

FVRM: I didn’t hear you please answer yes or no

Wendy: NO NO NO NO NO NO

FVRM: please speak your phone number or enter it on the dialpad

I type the number into the dialpad.  Subsequent menu options did not have dialpad alternatives.  I tried really hard to imitate the US accent of the FVRM.  Mostly failing.  Finally:

FVRM: to ensure service quality this call may be recorded.

Wendy: a-hahahahahahaHAHAHA  (falls off chair).

A conversation with customer service representative (CSR),  ends with my verifying that I understand:

 You can cancel my DSL service and only my DSL service,  not my phone service which is also supplied by your company.  You can only cancel my DSL service now,  you can’t take a date to end it on.  I can give your company an advance cancellation date for my home phone service.  I need to call another number to do this.    If I cancel my phone service my DSL will not work.  I will still be charged for it until I cancel it. 

CSR:  that’s right.  I can forward you to the number where they will be able to cancel your phone service in advance.

Wendy:  yes please.

dialtone (I am disconnected). 

When, 3 FVRM, later I found a nice lady she managed to book my home-phone service cancellation and my DSL cancellation to happen at a future date at the same time. 

Wonderful lady


Oct 24 2007

m-kay (click)

scribble tags:

It is possible that one of the reasons for my singleness is that I find the excessive use of the phrase m-kay unengaging,  maybe even irritatingly, unimaginatively, overused.   Example phone call:

Wendy:  I’d like to book a (censored) on Sunday,  is that possible?

Lady:  m-kay  (click-click-click… ….click-click-click….click……click…. click-click-click… ….click-click-click….click……click….)   m-kay….   ……m-kay…..   (clic-click… ….click-click.. ..click…. ..click)  ….mmmmmm-kay…  (click…  )

Wendy: (starts counting the number of times the Lady says m-kay because Perry Como is not providing the sound track)

Lady:  Were you thinking morning or afternoon?

Wendy: Afternoon

Lady: m-kay…. …click-click (repeat 6 times)  does 2pm work for you

Wendy:  yes

More detailed questions required the Lady to sling dozens more m-kays into the clicky Perry Como-less void.  

Aaaaaarrrrgggggghhhhhhhh…..  


Sep 17 2007

rote behaviours: call holding

category: using things
scribble tags:

do you mind being put on hold?

yes

la-di-da-di-dah lift-music

I minded being put on hold.  The person appeared to either not notice my saying I minded or interpreted my yes as an abreviations of ‘yes you can put me on hold’

The rote behaviour-exchange appears to be:

  1. callee required to ask/tell before putting a phone-caller on hold

  2. caller must agree/acknowledge that they will be put on hold

  3. caller is put on hold


Sep 15 2007

3 cheers for Sue

category: using things
scribble tags: ,

Hip Hip Hurrah!  (1)

brrrrrring-brrrrring..  ….brrrrrring-brrrrring…

Hello  Wendy speaking,  how can i help you (I was at work.  I can do polite)

Hi,  it’s Sue from passport and consular services.

A couple of weeks ago I mailed my recently rediscovered previously lost passport back to the passport and consular services department.  I put a yellow post-it note on it apologising for the inconvenience and restating my utter embarrassment.  This covered the legal requirement to return the passport once found and the moral requirement of an English person to keep the apologisation muscle flexed incase of emergencies.   Meanwhile my annual scatter-brain limited-to-one-year incase-I loose-another-one passport is about to run-out on November 29th (if I don’t loose it first).  I hope the tension is building for you.  It was for me.  The mere mention of ‘passport’ can reduce me to a quivering mass of unbound quivers.

OoOoOoOoHh…

I’ve got your passport here,  the one you just sent back to us,  and I see that you are using a one-year passport that is about to run-out.

Uuuuuuuuummmmmmm……yeeeeeeerrrrrrrrrss

I can either  decommission this one and send it back to you decommissioned and  then when I receive your one-year passport renew that one with another one-year passport.  Or I can hold onto this one until I get your one-year passport,  then decommission the one-year passport and replace the full passport at that time.  It will only cost $15.

Holy SHITE! 

Hip Hip Hurrah!  (2)

An English person working in what may well be a fairly dull UK government  role has just taken the time to find my phone number,  call me and be proactively helpful.  I explain my upcoming travel arrangements and she says

send it along when you’re ready I’ll keep this one on my desk and sort it out when I get the temporary one.

Do I need to put your name on the envelope?

Yes,  Sue

Sue Who?

Just Sue,  I’m the only Sue here

Hip Hip Hurrah!  (3)

Followed by lots of sycophantic stuff from Wendy and some ‘you’ve got such a cute accent’  (it was English and I suspect I’m an anglophile…)


Apr 18 2006

who? when? where?

category: computers
scribble tags: , ,

My gorgeous little Sony Ericsson T610 mobile phone reminds me of the answers to all these questions. 

T610

It synchronizes with my Outlook 2003 contacts and calendar.  Both Darling and my phone know where I have to be and when I have to be there.  If they are turned-on, they remind me.  Wonderful for a scatterbrain like me.  My phone is always turned on.  I just need to remember to charge and synchronize it.  I did have to buy a ‘Bluetooth adapter’ to enable Darling and my mobile phone to build a ‘partnership’.  Disappointing that a brand new laptop had neither an Infra-Red beam port or internal Bluetooth given how common these connection methods are on phones. 

Now I dont ‘remember’ anyones phone number or where I have to be when,  my phone does it for me…. 

Geeky GUSH!


Jan 28 2006

Not dreamy phone-calls

category: using things
scribble tags:

last night, in my sleep I answered my cell-phone.

Sleep-phone-answering happens in ŦĦ£ ώëñð¥ Ħõů$€.

When no-one spoke directly to me I forced myself to wake-up by repeatedly saying Hello,  who’s there?” 

I heard voices in the background,  assumed a miss-dial,  hung-up, opened my eyes to check the time 03:45 (11.45 GMT)  and promptly drifted back into sleepy land thinking ‘that will be the current Hottie accidentally miss-dialing my number’

In the normal morning (after 8am) my cell-phone had no record of an incoming phonecall …

Either

  • my cell-phone lies
  • the number was international (expensive!) not stored standardly in my incoming calls list as  ‘withheld #’
  • I had a dream that was 100% realistic

Either way,  I’m stumped by the technology or I am having dreams that mimic waking-me-up at an hour that should seriously remain out of consciousness.  NO.  Lucid dreaming requires night callers to whisper sweet things…

W


Jan 08 2006

you’re bloomin’ marvellous!

category: friends & idols
scribble tags: ,

SpottyDog,  a cheeky subversive cute gal phoned (6pm UK, 10am US) to remind me that

  1. UK homosexuals can now marry.   
  2. Mexico is sinking faster than Venice.  We need to vacation there or Brighton UK, SOON. 
  3. porridge, curry & blue cheese. Spotty dog is white wine & curry. 
  4. 1995 was an exceptional year (more a book chapter than blog entry). 
  5. SpottyDog gives first rate hugs

Bloomin’ fabulous fone-call


Nov 07 2005

2 Crazy British ladies in NYC taxicab

category: friends & idols
scribble tags:

they called from a mobile phone and put me on speaker for a de-briefing on my recent hot date.

Wendy:  Have you read my blog?

Crazy Ladies: The internet connection in the cab isn’t so hot sweety…

Crazy Ladies:  …tell us what underwear you were wearing?

Wendy: <Wow, cut to the chase!  Uh,  first thing out of the drawer?  More specific answer provided is ABSOLUTELY NOT PUBLISHABLE>

Crazy Ladies: were they matching?

Wendy: <after due consideration. UNPUBLISHABLE>

Crazy Ladies:  Did you snog him?

Wendy: <These gal’s KNOW how to ask all the RIGHT QUESTIONS!  To protect the innocent. Unpublishable>

Crazy Ladies: <Raucous laughter>

Hmmmm… ….If you’re really lucky I might unpublish extras later. 

Gotta luuuurrrrrve these expert-mobile-phone-wielding carazeeeee British ladies… …give me more I want MORE!

W must-plan-underwear-choices


Nov 04 2005

somnambulistic skills II

category: short stories
scribble tags:

At approximately 2am this morning I answered my ringing phone.  No-one there….   …at normal wake-up time I discovered a new text message on the phone.  

There’s no doubt that I am a somnambulistically talented gal.  I can make a cup of tea while asleep.  That talent proved particularly handy when living with nocturnal Brits.  

But there is a boundary to these extensive skills that includes

  • reading.
  • constructing coherent sentences.*
  • typing T9 on a phone keypad. 
  • Yo-yo-ing*

* if you haven’t mastered it during wakefulness it’s a long-shot that you’ll show improvements when asleep.

W bemused-by-her-adorable-phone


Oct 30 2005

Sleep talking is a skill

category: courting
scribble tags:

Current ‘hottie’ decided to place his first phone-call to me at approximately 2am this morning.

I didn’t let a little thing like ‘being asleep’ stop me from holding a conversation on cue!

I woke this morning wondering,  “was that a dream or did i get a phone-call last night?”  I haven’t a clue what I said.  

Sleep talking is a skill I’ve developed.  I just need to work on the remembering bit….

W Will-answer-phone-in-sleep


Oct 20 2005

Mobile phone batteries dilemma

category: using things
scribble tags: ,

An unexpected side effect of recently-dumped-ness is that your Mobile phone batteries start running-out way too frequently in places where your charger isn’t handy.

Solutions?

  • Use the car charger even when I’m not driving. Heck no! That means sitting in the car with the engine running waiting for the phone to charge. How sad is that? That’s 700x sad. I love my mobile, but not that much…
  • Carry a charger in my back-pocket. Bumpy-bum? I dont think so. The power-prongs could produce painful side-effects when enthusiastically approaching a chair. I’m prone to approaching chairs enthusiastically.
  • Carry a charger in my front pocket. Non-starter. Everything else is there. No room!
  • Put charger in a handbag (US ‘purse’). Can’t do it, my handbag management skills are catastrophic. A handbag is something that I can, will, leave behind because its not physically attached to my body. In my 20’s I tried using handbags but it just didn’t work for me. I left them on buses, trains, Pubs, Disco’s, in other people’s homes….. This normally resulted in a stressful ‘Oh shite where’s my house keys, money, phone, camera, sunglasses, flat-erik and emergency condom’ experience. Followed by “can I borrow your phone or small change for a public call box” for a round of urgent phonecalls to multiple places. Just finding the phone-numbers was a nightmare. Then I’d have to get back to pick it up. Retrieval trips could cover over a hundred miles each way. Nasty Nasty Nasty. I still have a couple of variations on handbags. I still leave them behind on the rare occasions I risk using them. A girlfriend recently suggested attaching the bag to my clothes with a chain. Novel, but somewhat bizarre and my bizarreness ratings do not need enhancing at the moment. I have bucket loads of admiration for people that have mastered the skill of handbag management to a level where it looks seamless and automatic.
  • Check the charge level more frequently and plan to charge it at sensible times. Ugh, I’ll try this one. Scattiness is also a by-product of recently-dumped-ness so I’m not too confident of this solution working.
  • Carry a fully charged spare battery. Is that even possible?
  • Have lots of chargers left in the places I spend lots of time. Back-up plan for the incurably scatty.
  • Tolerate dead-phone for hours. What? Can’t text, take pictures or feel the pleasant vibrate in my front pocket during ‘important’ meetings. NO WAY!
  • Use phone less to place and receive calls. Preposterous!.

Wendy mobile-phonophile


Aug 08 2005

Your call is important to us…

category: using things
scribble tags:

Rant warning 

Like B******ks is my call important, to you personally,  your employer, or the company that contracted you.  Throughput and money is important to the US Medical industry.

Do I hear you ask “What’s up with our normally good humoured Wendy?”

Is ‘time of the month’ interferring with normal service? 

Could be…  .read on and judge for yourselves…

My Dr. suggested I take 3 Hospital based tests.  Urrggghhh. 3 separate forms.  3 different phone numbers to make appointments.  In 1 hospital,  1 building.  Each number took me to the same switchboard where I heard:

All of our schedulers are helping other callers right now… your call will be answered in the order it was received… please hold the line…<beethoven>…

Each call took about 15 minutes before a scheduler was free.  Schedulers don’t,  wont,  co-ordinate appointments within the building.  No conference calling or call forwarding.  The last call ended with this unhelpful statement ‘we can’t make an appointment for you because your Doctor hasn’t faxed us the appropriate form’.  They really couldn’t make the appointment on good faith and wait for the actual form to arrive.  They couldnt use details from my copy of the form,  held tightly in my sweaty palm.  I could be trying to waste their time (money).  I’m not really their customer.  There is no clear business value for ‘good faith’ in such an impersonal system.

 

Patient centric? NO! 

 

I phoned my Dr.  

She’d wisely morphed into an answer machine. 

 

I asked the machine to fax the forms to the scheduler then phone me to confirm they were received so I can phone the hospital & wait 15 minutes to make another appointment,  irritatingly on a different day from the one I’ve successfully made.  <take deep breath> 

 

Franz Kafka?  Modern US bureaucracy beats it all.  An hour later after 4 phone calls I only have 1 appointment and at least one more call to make.  I’m upset & there isn’t even anything wrong with me.  Today I’m not even paranoid!   I do cynically believe a large proportion of ’tests’ are the medical services way to make money out of insurances…   …and people’s fears….

   

Why, why, why can’t medical services put the patient at the centre of the process…  one phone-call,  3 appointments sorted by an adequately staffed scheduling service who are thrilled about coordinating so that you only have to make one trip to the Hospital & take only one afternoon off work. 

 

It must be a nightmare for someone with a genuine reason to be distressed before they even pick-up the phone…  ..to hear the unsubstantiated (insincere?) message of how important that call is to the Hospital…    

 

 

Rant Over 

 


May 12 2005

“Happy Slapping” caught on camera phones

category: using things
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The Guardian describes Happy Slapping as:

“a youth craze in which groups of teenagers armed with camera phones slap or mug unsuspecting children or passersby while capturing the attacks on 3g technology”

“In most cases the worst that happens is a minor scratch or a bruised ego,” she said.

“What the people behind these attacks have to understand is that technically they are committing an assault. And if they then upload the images on to the internet or a phone system they could be prosecuted for harassment.”

Earlier this year, schools in Lewisham, south London, and St Albans banned camera phones because of worries that the fad was leading to an increase in playground bullying.

The Mobile Technology Website suggests that ‘Tango’ advertisement series is part of the inspiration for this behaviour.

Today’s times reports that Blair backs a Ban on wearing ‘baseball caps’ and ‘hoodies’ within Britian largest indoor shopping center - to stop youths hiding their identity while happy slapping…

I’ll certainly be ducking next time someone in the UK points their Camera phone at me…

Wendy


May 01 2005

Birds immitate mobile phone ring-tones

category: using things
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Today is International Dawn Chorus Day.

The Gaurdian newspaper reported that songbirds imitate mobile phone ring-tone back in 2003. Excerpt:

Starlings have begun to imitate the ring tones of mobile phones. Researchers at the Royal Society for the Protection of Birds (RSPB), and in Denmark, had noticed over the past year that the birds are adapting their mating calls.

Starlings, well known as mimics, are members of the same family as the mynah bird. But until now they have limited their mimicry to that of other bird songs or, in some cases, shepherds whistling at sheep dogs. “The birds incorporate the sounds because it is believed that the richer the sound, the variety of tones it has, makes the male more attractive to the female,” says a spokesperson for the RSPB.

The phenomena was reported in Australia in 2001: Wierd news

Nature imitates technology, technology then imitates nature. As ringtone providers include Birdsongs in their repetoire.

Wendy loves-a-story-that-spirals