The delivery man carried my cupboard on his shoulder. Even before it arrived in my hall I’d realised that it was self-assembly. My heart dropped. At the price charged for the cupboard I hadn’t expected Self-assembly, I hadn’t anticipated spending Saturday morning with a screwdriver. Sigh.
Page 1 of 20 Is the cupboard that difficult to construct?
2 people, as tools, to construct it? I’m offended at being called a tool, I want my cupboard today and my friends, who are not tools may not be available to help me for emergency cupboard assembly….
2 screwdrivers, phew, I’m equipped. Actually I also needed a hammer for inserting dowels and a pair of pliers to removing pieces inserted in the wrong place due to design asymmetry and instruction ambiguity. Now I understand why the sales person was so keen to sell me insurance against getting the furniture scratched.
Helpline?! Goodness, it must be difficult to construct!
This phrase nearly put me off unpacking the box:
“Self-assembly items cannot be returned once assembly is part or fully completed unless the item is found to be faulty“
I wonder how many returns Next get from people like me who didn’t realise self assembly, unlike me are scared by 20 pages of instructions and a ‘helpline’ for something that should be simple, and read this no returns as evidence of difficulty to construct and Next pre-empting, to avoid, arguments with its dissatisfied customers.
Important? they want me to check that they’ve sent me the right bits? Cheeky! They should check they’ve sent me the right parts. They don’t think I should involve my children in the construction process? Do they think I’m a complete idiot, unable to take responsibility for making decisions about my children and taking responsibility for my own poor decisions. Bloody cheek.
About half the text on the front page is NEXT covering it’s back against customer complaints and returns and treating customers as ignorant, irresponsible, or devious. Thanks NEXT
After 5 years of looking for a cupboard this size and shape I wasn’t gong to let these poor first impressions put me off. I started unpacking and gathered my tools… what happened next is another story….