Hospital receptionist (HR):ACCU
Wendy: Does ACCU mean something?
HR: Adult Critical Care Unit
Wendy: So I should come to the hospital and ask for the ACCU?
HR: 4F ACCU
Wendy: Does 4F mean something?
HR: Floor 4
Wendy: OK, I think I can remember that, any other advice for a visitor?
HR: follow the signs for ‘Lift Core 5′
Wendy: Does lift core 5 mean…
The signage at the hospital was new and thorough. I found this hospital sign interesting because it has an ecclectic structure which makes scan-reading it quickly more difficult. If it had a clear structure I could anticipate the approximate locations of the labels that I am looking for – find them quickly
My guess is that the
- top item is arranged by ‘importance’ – put there to be found quickly, including the sticky-tape apparant afterthought of the ‘Urgent Care Centre’
- the next 2 items are arranged by ‘Frequency of use’ – most people want to get out and use the underground at the end of their stay or visit.
- Below the top items they are arranged alphabetically, with the exception of the sticky-taped “GP out of Hours” which may have originally been something else. The main problem with Alphabetically ordered lists is that the reader has to know the name of what they are looking for. For example, that “Day Unit” comes before “Haemetology” and “Reception” comes after “Transport”
The sticky-tape was really facinating, I wanted to peel it off to find out what’s underneath the “GP out of hours”. I resisted the temptation and followed the trail to lift core 5…