May 12 2008

human error

category: using things
scribble tags: , , ,

A new, imitiation, old phone arrived to replace the genuine 1930’s BT compliant phone that somehow disappeared during my relocation.  When plugged into my phone socket,  no dial tone,  it didn’t work. The BT support operative was extremely helpful as she talked me through various in-house tests then finally succumbed to a request to send an engineer around.  The engineer was scheduled to arrive sometime between 8am and 1pm.  at 12.58 I recieved a phonecall from him to say he was only streets away.  He turned up and then disappeared again for 2hrs. 

Apparantly he’d tracked my problem to a green box outside Palmers park

He explained this was human error

its always human error

the technology works fine

people are stupid. 

Can you see any problems in this reasoning?   

 

 


Apr 14 2008

NOISEY door design

category: using things
scribble tags: ,

Apparantly letting the big-front-door fall closed on its own weight can annoy other residents.  My fiesty Swedish flatmate is outraged by recieving the message below and the nature of its delivery,  pushed under said heavy door.   

The apartment block if not yet fully constructed.  Above the sound of daily construction work I hadn’t noticed the noise of our, or other peoples’, door shutting.  What advice is coming next…

 


Feb 29 2008

paypal accounts can’t relocate

category: using things
scribble tags: , ,

Recently I tried to update the credit-card associated with my PayPal account from a US bank credit card to a UK bank credit card.  Emabarresedly,  I wrote to their help centre to ask how to do this because I wasn’t having much luck. 

customer subject:  Update my account to show I have moved from the US to the UK

Additional Information: ‘I have moved from the US to the UK, the profile information online does not enable me to enter a new Country. My US credit card information is now innaccurate - does not reflect my current address. I want to update with my new, UK credit card.

Please adjust my account to be UK based

Paypal consumer support supplied this advice

If you would like to a UK credit card and you are located there, you need to create a brand new PayPal account there in UK.


Feb 25 2008

moden interactive museums

category: using things
scribble tags: , , ,

The Victora and Albert Library is a living piece of history.  A free piblic library where the resources themselves are artefacts of beauty. 

The internet provides information,  sometimes that information is beautifully packaged in ‘media experiences’.  The internet has not yet managed to add to its experience the package offered by old libraries of:

book scent

aging parchment texture

 atmosphere of being surrounded by ancient books

the sound of librarian moderated silences